SIP Termination Phone Service: Does your Business need it?
June 15, 2022 SIP Termination
More and more businesses are adopting cloud phone systems for more flexibility and mobility. While companies may use VoIP (Voice over Internet Protocol), VoIP is limited to transferring voice data over the Internet whereas a SIP Trunk can transfer packets of multimedia data. This could be voice, text, or video. Another difference is the medium in which they operate. Crucially, you use SIP trunks to initiate and make outbound calls to customers wherever they are located.
What's the difference between VoIP Vs SIP? (Session Intitiation Protocol)
A VoIP call happens solely over the Internet or a private internal network. A SIP trunk, however, can be used to transfer data packets over any network, including the ISDN (physical phone network), a VPN, or the Internet.
One of the main impacts of this difference is the fact that a VoIP phone requires a computer to operate its software and connections whereas SIP equipment can operate separately.
Finally, SIP trunking is a part of the network you run your calls on. Cloud phone services, powered by VoIP and SIP, bring you high-quality voice that is manageable from any location and device. Even if you’re reopening your offices, that doesn’t mean employees will no longer work remotely. Flexibility is key to ensuring employees can work from anywhere and this is only possible with cloud communication systems. Here, we’ll look specifically at SIP termination services and why you should upgrade your phone system with SIP trunks.
Understanding VoIP and SIP Termination
Before we get started, let’s quickly recap the basics of SIP. Session Initiation Protocol (SIP) is a signaling protocol typically used to transmit voice and other unified communications via an internet connection. VoIP systems use SIP to send voice calls from one destination (your business) to another (customers). The only requirement is that your VoIP system remains connected to the Internet.
To understand how SIP trunking works, we’ll go over:
- What is SIP Origination?
- What is SIP Termination + Benefits?
- What is SIP Trunking with virtual phone numbers?
What is SIP Origination?
SIP origination: like voice origination, SIP Origination refers to the process of handling an originating call and successfully delivering it to the destination.
In the case of a business, the originating call is an incoming call, while the destination it will be delivered to is your company. Your global SIP provider receives incoming calls made to your phone number and then routes them to your system without any interruptions.
What is SIP Termination?
SIP termination is the process of sending phone calls from one provider (usually a SIP trunking provider) to another PSTN or VoIP provider.
In this case, you use SIP trunks to initiate and make outbound calls to customers wherever they are located. SIP termination comes with standard VoIP and SIP trunking features such as outbound calling, advanced routing, caller ID management, and more.
But what is SIP trunking, and how does it fit within your business phone system?
SIP trunking is a cloud phone service that initiates and transmits voice messages from one destination to another. You simply plug these virtual SIP trunks into your existing PBX or traditional phone setup.
SIP then adds high-quality VoIP capabilities to your phone system so that you can make and receive calls from any location and device. It also enables you to use advanced communication features.
Benefits of SIP Termination: Capabilities and Flexibilities
So, why does your business need to consider SIP termination as a part of your phone system?
From small businesses to large corporations, voice termination is a major part of providing proactive customer service and sales support. Your business requires a cost-effective and reliable way to connect with customers and prospects wherever they are located. So, you need a phone service that supports your team’s communication requirements.
Here’s what makes SIP termination, along with SIP trunking, a cost-effective and reliable business phone solution:
- Cost-effective for local and long-distance communication
- Competitive international calling rates
- High deliverability and crystal clear audio quality
- Large inventory of local, toll-free, and international phone numbers to choose from
- Access to call management and advanced routing features
- Eliminate the need for traditional PSTN or legacy phone systems
- Low cost of additional hardware and maintenance
- Added flexibility with access from any location or device
SIP Trunking with Virtual phone numbers
You can use all sorts of numbers with SIP trunking. Use one phone number as the main line with different channels. Then direct others to individual people or devices with Direct Inward Dialing (DID). You can also purchase toll-free numbers to make it easier for customers to contact your business.
In addition, SIP trunks can also work with virtual numbers. These numbers are unique to VoIP systems. They offer a lot of flexibility to businesses and you can use them in multiple ways.
Porting Numbers to Your SIP Trunk
You likely have business phone numbers that you have been using for a long time. Your customers, employees, partners, and suppliers already use this number to contact you. Naturally, you do not want to change and force people to use new numbers.
Fortunately, you can keep your phone numbers when you upgrade to your new SIP trunk. Most providers will allow you to port your numbers, provided they have availability in that particular region. The porting process may take anywhere from a few days to a week depending on the vendor and the complexity of your system.
Direct Inward Dialing is an invaluable feature for enterprises with their own PBX systems. Not only can you use DID as before but you can do so much more with them. You can connect numbers with different local area codes to your system. This way customers can reach the right person even if they are located in some other part of the country.
You can set up DID numbers to connect to individuals or groups. For instance, you may want to connect a DID number with the sales department. Incoming calls will ring all the phones within that group, allowing any free salesperson to answer it.
Quite a few businesses like to use toll-free numbers. Toll-free numbers allow people to contact a business without incurring long-distance charges. For example, a customer living in the Netherlands can contact your Luxembourg office for free with a Toll-free number. By purchasing a Toll-free number and connecting it to your existing IP PBX system, you can forward these calls to any other number of your choice.
You can also use virtual numbers with your SIP trunk. These numbers are not connected to any physical location. You can forward incoming calls to any extension, device, or office within your network. Virtual numbers are flexible because you don’t need to have a physical presence in the market where you purchase the numbers.
For example, if you have customers in a particular city but don’t yet have an office there, you can purchase a virtual number with that specific area code. This provides customers a familiar number to dial even without a physical presence. You can also use virtual numbers to keep track of marketing campaigns, combine physically separate departments, and even allow remote working for your employees. The possibilities are endless!
While there are multiple SIP trunk providers out there, not all offer the same level of quality. So, it is important to take the time to understand which provider is a good fit for your needs.
With Voiped Telecoms VoIP and SIP Termination solutions, your business operation can benefit from high scalability, robust portability, and remote work management. Because SIP Trunking does not require extra hardware, you'll benefit from having a single supplier providing end-to-end Voice and Data services.
Guaranteed to deliver high capacity connectivity and maximum productivity with security throughout your network, Voiped Telecom provides hybrid Voice and Data solutions to small, medium, and large companies throughout Europe.