3 Telephony solutions to increase your business productivity

business telephony

August 18, 2022 Business Telephony

From PSTN and ISDN switch off to cloud telephony services, often called ‘VoIP' telephone systems, or (IP Telecoms) that use a broadband connection to make and receive calls, with telecom solutions fast evolving, your business should always be easily accessible to your customers and clients.

Although many of today's modern phone systems support VoIP, not all businesses are reaping the benefits that IP telephony solutions offer. Often, the terms voice over Internet protocol (VoIP) and IP telephony (IPT) are used interchangeably, however, typically, IP telephony covers a much wider area than voice communications and telephone equipment.

To keep up with the demands of increasing business productivity and streamlining business operations, in today's digital era, here are 3 important IP telephony features associated with the evolution of business communications solutions.

Adopting new technology gives company executives a competitive advantage. Whether a small business or a large enterprise, efficient communication between a company and a consumer is crucial for a profitable business transaction.

Whether through social media, apps messaging, or email, communication is almost instant, and thanks to a new generation of voice and data solutions, selecting the right technology for business relations management increases flexibility, streamlines operations, and helps you to adapt to changes in the marketplace. Adopting new business communications technologies also helps with data protection and is ideal for remote workers.

To keep up with the demands of streamlining business operations in today's digital era, here are 3 important business communications solutions associated with the evolution of business telephony services.


Switching from a legacy PBX to an IP PBX is rapidly becoming the business communications solution of choice. Selecting the right PBX solution for your enterprise is the first port of call when you decide to switch from a legacy system. Here is a breakdown of the most common types of PBX suitable for your modern business needs.

On-Premise PBX

On-premise PBX uses Public Switched Telephone Network (PSTN) and Integrated Services Digital Network (ISDN) technologies to connect to the telephone lines. Commonly known as a VoIP PBX, On-Premise PBX offers important advantages such as:

Ability to continue using current telephone carrier.
Cost-saving due to server ownership.
Ability to introduce open-sourced features.
Greater control.
Hybrid PBX.

Hybrid PBX

Hybrid PBX allows businesses to use VoIP on their telephone-dominated PBX. A Hybrid PBX system uses both PSTN and Session Initiation Protocol (SIP) to carry out communication with the outside world. The most important advantages of Hybrid PBX is:

The ability to switch to the other network whenever there is an issue with the legacy PBX and VoIP networks. Cost-saving due to server ownership.
Highly useful for remote offices.
Greater flexibility.
Making calls from one of your offices to another doesn’t have to be chargeable.

Hosted PBX

Hosted PBX is a type of virtual PBX where PBX service is provided using existing broadband service. There’s no physical machine installed in this setup. This also means that you need to deploy or install any third-party software or hardware to carry out business communication. Crucial advantages of hosted PBX are:

The freedom for your teams and customers to connect from anywhere across the world.
Host your services on any server—inbuilt or third-party—to provide PBX services.
Remote friendliness.
Cloud support and cost-effectiveness.

Cloud PBX

A cloud PBX, also known as a hosted PBX or virtual PBX, is a digital system hosted in the cloud and owned and managed by a dedicated provider. Operated entirely over the internet, this evolved software-based solution is maintained in the cloud to allow users to benefit from the intuitive functionality of a PBX system, but with more scalability for the business and more agility and flexibility for their employees. Cloud PBX also offers further advantages such as:

The freedom for your teams and customers to connect from anywhere across the world.
Extensive PBX functionality including voicemail, virtual fax machines, audio conferencing, and call recording.
Ability to manage easily and add new phone numbers via an online portal, users can also integrate their phone system into your business CRM and other platforms.
Upgrade activities take place over the Internet without risking your data and facing any technical disturbances

SIP Trunking

Increasingly, distributed enterprises are choosing hybrid deployments that combine the choice of SIP trunking and UCaaS services. SIP trunking creates the connection between two domains in a Unified Communications network.

In a hybrid deployment, a mix of SIP trunking and UCaaS services is used to match the needs of specific users or locations. While SIP trunks might be used to connect on-premises platforms at a larger office or contact center, the same organization could leverage UCaaS services for remote users or smaller branch locations. In well-designed hybrid architectures, businesses can take advantage of the right set of services to meet their specific needs.

Virtual Phone Numbers

These days, businesses need to be super flexible. Many are moving to a remote or hybrid work environment, and whether you need a phone number for your business or your employees who are now working from home, it isn’t always possible (or even desirable) to get phone numbers with the local telecom companies. Plus, if you have employees who want to work in more remote places, there might not be landlines there.

So how can your business go remote, while still being accessible to your customers and prospects (and each other) over the phone? Virtual phone numbers, of course. And yes, you can get these with local area codes.


Businesses must adapt to new technologies to succeed. If your scaling your business and adding customer relations management, new equipment, or tools for collaboration, an upgraded phone system allows staff members to connect to customers and clients smoothly.

Voiped Telecom provides migrations to IP telephony, without losing legacy ISDN / PSTN technology and while maintaining the communications activities of your company during the migration.

Essential for communications service providers, IP telephony considerably reduces costs and is flexible and faster technology.